New Delhi: The Delhi government on Friday highlighted provisions of its 2026 law on time-bound delivery of public services. The Act provides for online application tracking and automatic appeals when officials miss deadlines for services covered by the law.
Each application will receive a unique tracking number. The deadline will run from the date the designated officer receives a complete application. If the officer misses that deadline, the original application will automatically be treated as an appeal before the Citizen Grievance Redressal Authority.
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The authority has 30 days to decide the appeal. If it misses that deadline, the appeal will automatically go to the Delhi Right to Service Commission. An applicant whose request is rejected can file an appeal online.
The Act allows a penalty of ₹250 per day for a delay without sufficient reason, capped at ₹5,000 per case. An unreasonable and unjustified rejection can attract a separate one-time penalty of ₹250 to ₹5,000. The official must be given a chance to explain before a penalty is imposed.
The Act was published in the Delhi Gazette on August 27. It specifies that the government will appoint its commencement date through a separate notification.
